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90-Year-Old California Man Takes Out A Wall Street Journal Ad To Complain About His Internet Speeds

Ninety-year-old Aaron Epstein of California paid $1,100 for his advert, which is nearly the identical quantity he pays for a complete 12 months of AT&T service.

Letter To Att Ceo

Wall Avenue JournalThe opening of Aaron Epstein’s letter to AT&T CEO John Stankey.

Aaron Epstein has been a loyal AT&T buyer for greater than half a century. The 90-year-old Californian has typically been proud of the corporate’s service. Nevertheless, their ongoing failure to improve web speeds in his neighborhood lately left him fed up — to the purpose that he purchased an advert in The Wall Avenue Journal to complain.

According to Ars Technica, Epstein grew so irate along with his three-megabits-per-second service that he paid $1,100 to run his open letter to the corporate’s CEO. He even strategically requested that the advert run within the Manhattan and Dallas editions — as the previous may persuade buyers to strain AT&T, whose headquarters lie within the latter.

“Expensive Mr. Stankey,” the advert begins. “AT&T prides itself as a frontrunner in digital communications. Sadly, for the individuals who reside in N. Hollywood, CA 91607, AT&T is now a significant disappointment. Lots of our neighbors are the inventive technical staff within the Common, Warner Brothers, Disney studios…”

“We have to sustain with present know-how and have seemed to AT&T to provide us with quick web service. But, though AT&T is promoting speeds as much as 100 Mbps for different neighborhoods, the quickest now obtainable to us from AT&T is just 3Mbps. Your rivals now have speeds of over 200Mbps.”

Aaron Epstein Wsj Ad

TwitterEpstein’s advert may be discovered within the Manhattan and Dallas print editions of The Wall Avenue Journal.

According to Phone Arena, Epstein is seemingly nonetheless relegated to AT&T’s DSL community. Placing up with these outdated web speeds is undoubtedly aggravating.

“Why is AT&T, a number one communications firm, treating us so shabbily in North Hollywood?” Epstein rightfully inquired in his letter.

To Epstein’s level, AT&T has made substantial strides in upgrading its DSL companies to be in keeping with trendy requirements. The corporate has both provided fiber-to-node service, which brings quicker web speeds to a neighborhood’s native hub (and thus to residents) or fiber-to-home — which is much more direct.

Sadly for Epstein, trying up his zip-code on AT&T’s web and TV companies web page rapidly reveals that “high-speed Web isn’t obtainable at your deal with.” Not solely is the service supplier not upgrading this space’s web speeds, however can be discontinuing its DSL service there.

Att Tower

Wikimedia CommonsAlthough AT&T touts speeds of not less than 100 Mbps, Epstein is getting nowhere close to that.

Current clients like Epstein will be capable to retain the outdated connection, whereas the world round them is obtainable more and more larger connectivity. As for his daring option to complain publicly, Epstein initially tried to resolve issues quietly. Customer support, nonetheless, has merely advised him AT&T is engaged on enhancements.

“I get very irritated as a result of, periodically, I get snail mail and periodically I see adverts on TV and adverts on the Web providing the quicker service [from AT&T],” Epstein defined.

“It’s very irritating as a result of now all of us use streaming companies…typically the flicks are completely easy and quick, and different instances it’s too irritating and I don’t use it in any respect.”

Loading Sign

YouTubeEpstein and his spouse are sometimes pressured to desert streaming motion pictures when an infuriating loading signal is all they’re met with.

The now-viral commercial first attracted widespread consideration when Raju Narisetti, a writer at McKinsey World Publishing, tweeted {a photograph} of the print advert. The true deal may be discovered on web page A7 of the 2 aforementioned editions.

In the end, Epstein finds himself in an endlessly aggravating pickle. Because it stands, he pays for each AT&T and Constitution Spectrum’s web. He’s pressured to pay for the previous “with a purpose to get cellphone service,” whereas it’s already-slow web velocity of 3Mbps typically gives even lower than that.

Whereas a bandwidth of 1.5Mbps within the 12 months 2021 is an absolute joke, Epstein isn’t laughing. He’s since realized that he might pay a technician to resolve the issue. This could permit him to make use of AT&T for his cellphone whereas counting on the quicker Constitution Spectrum for his web.

Sadly, the coronavirus pandemic has solely difficult Epstein’s challenge much more. Whereas he feels fixing this downside with the assistance of a technician is at the moment his best choice, he and his spouse aren’t too eager on having visitors over. As aged folks, they’re naturally extra weak to COVID-19 than most others.

Ultimately, Epstein is paying AT&T $100 per 30 days for 2 cellphone traces and web service. He’s pressured to usually abandon streaming a film, nonetheless, when the bandwidth fails him. Whereas he hasn’t gotten a response to his open letter but, we’re hoping AT&T does the precise factor — and helps the outdated man out.


Subsequent, learn up on Marvin Heemeyer and the “Killdozer” he built to get revenge towards the city that dismissed his zoning petition. Then, uncover some extra of history’s best revenge stories.



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